Hyundai L&C Canada is committed to excellence in serving all customers including people with disabilities in accordance with the Accessibility for Ontarians Disability Act, 2005 (AODA).
We will ensure that our team members are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that consider their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Hyundai L&C Canada will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances to our premises.
Training will be provided to all team members.
Training will include:
Customers who wish to provide feedback on the way Hyundai L&C Canada provides goods and services to people with disabilities can be made by e-mail, phone, mail or in person.
All feedback, including complaints, will be directed to the Human Resources Manager.
Customers can expect to hear back in 10 business days.
Any policy of Hyundai L&C Canada that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
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