What To Expect from Your HanStone Quartz

HanStone is made from natural quartz. Variation in colour, shade and pattern is an inherent and natural characteristic of this product. A sample piece is a general representation based on a small, select cut of a full slab and does not indicate all design characteristics of the full slab or the final installed product. Colour blotches are intended and inherent part of design in many colours to enhance the overall natural aesthetics. Structural support is required for all applications. HanStone is not a seamless product; pattern and shade may vary where there are seams.

No stone or quartz surface is chip-proof, scratch-proof, stain-proof, heat-proof, or maintenance-free. Although HanStone is resistant to stains, this product will stain if not maintained properly. Although HanStone is durable, all stone can be damaged or chipped by force. Use of Acetone, Vim, any other harsh chemicals, or abrasives is strictly prohibited on HanStone, as it will damage the surface. This product may be damaged by sudden or constant change of temperature especially near the edges or direct heating of the surface with hot pots, pans, or other cooking units. Use of trivet or hot pad is always recommended. Due to the nature of design, texture and surface finish, certain colours with leathered, matte or river-washed finish will require more attention, care, and maintenance. HanStone manufacturer’s warranty does NOT cover stains, marks, chips, scratches, damages from heat, impact, or chemicals. It is the owner’s responsibility to keep the surface clean and well-maintained.

HanStone Canada is the manufacturer and supplier of the quartz slabs only and does not perform any design, fabrication, installation, renovation, or construction. All such labour or workmanship is performed by independent stone professionals or contractors. The stone professional must remove the protective film and inspect material prior to fabrication or installation. As such, HanStone manufacturer’s warranty is strictly limited to its product only. HanStone is NOT responsible for and its warranty does NOT cover (1) any labour or workmanship whatsoever by 3rd party stone or design professionals or contractors; and (2) any other manufacturer’s parts or products associated with the construction, renovation, fabrication, installation, repair, or replacement including, not limited to, plumbing, fixtures, sinks, appliances, cabinetry, electrical, etc.

Care and Maintenance

Although your quartz surface is extremely durable, it is NOT indestructible or maintenance-free. Use a cutting board to avoid any metal marks and be mindful around your high traffic areas like the dishwasher and the kitchen sink. Excessive force can chip and crack your countertop and is not covered under warranty.

The best way to maintain your countertop is to wipe up spills as soon as they happen. Staining can occur if a spill is left on the surface. Staining does not indicate a flaw or defect with the material and will NOT be covered under warranty.

HanStone Quartz is heat resistant but use extra care for those extremely hot items. Use of trivets or hot pads is always recommended.

Metal mixing bowls, as well as pots and pans, can leave marks on the surface. Use of cork pads or cutting boards underneath such items is always recommended.

When caring for HanStone Quartz, please make sure to refer to our care and maintenance guide. Not all quartz brands are the same. What is suitable for one product may not be suitable for another.

The warranty does NOT cover damage caused by physical impact, chemical use, or NORMAL WEAR & TEAR, acts of nature, staining, scratches, or chips. It is the owner’s responsibility to keep the quartz countertop/surfaces clean and well-maintained.

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